Help Center

Q: What is the Nex E Series and who is it for?

The Nex E Series is a plug-and-play home battery system designed to help reduce electricity costs through flexible energy storage. It can be used with or without solar panels.

It allows you to:

  • Store excess solar energy generated during the day for use at night, increasing solar self-consumption
  • Store electricity when prices are low and use it when electricity prices are high
  • Keep essential devices running during a power outage

Ideal for:

  • Homes with solar panels looking to increase solar self-consumption
  • Homes with dynamic electricity pricing (e.g., Netherlands)
  • Users who want energy savings without complex installation
Q: Do I need solar panels to use the Nex E Series?

No. The Nex E Series can operate without solar panels and can charge directly from the electricity grid.

When paired with solar panels, it stores excess solar energy for later use, helping increase solar self-consumption and reduce reliance on grid electricity.

It can also store electricity during lower-cost periods and use it when prices are higher.

Q: Can I connect solar panels directly to the Nex E Series?

No. The Nex E Series does not support direct PV (solar panel) connection.

Solar panels must first be connected to a compatible solar inverter, which converts solar energy into AC electricity. The Nex E Series can then store this energy in the home's electrical system.

Q: Why is the Nex E Series on-grid output limited to 800W?

To comply with the regulations applicable in certain countries and regions, the Nex E Series is configured with a default on-grid output limit of 800W.

Under normal grid-connected operation:

  • On-grid mode: Default output limit of up to 800W
  • Off-grid mode: Up to 2600W output

Where permitted by local regulations, the on-grid output limit can be configured up to 2600W.

Please ensure that any configuration changes comply with applicable local laws, regulations, and grid connection requirements.

Q: What is the maximum charging power of the Nex E Series?

The Nex E Series supports a maximum charging power of 2600W.

This enables fast charging during low-price electricity periods, allowing the battery to be ready for use when electricity prices are higher.

Q: Can the Nex E Series provide backup power during outages?

Yes. The Nex E Series provides up to 2600VA off-grid backup power, allowing essential household devices to continue operating during a power outage.

Typical supported loads include:

  • Refrigerator
  • Router / Wi-Fi
  • Lighting
  • TV
  • Laptop
  • Small household appliances

The system also supports a short-term peak output of up to 3640VA for 10 seconds, helping handle the startup surge power of common household appliances such as refrigerators, freezers, and washing machines.

NOTE:

  • The total connected load must remain within the system's output limits.
  • High-power appliances such as ovens, electric heaters, EV chargers, and similar devices may exceed the available backup power.
Q: How does the Nex E Series help reduce electricity costs?

The Nex E Series reduces electricity costs by optimizing electricity usage in the home. When paired with solar panels, it stores excess solar energy for later use, increasing self-consumption and decreasing reliance on grid electricity.

Even without solar panels, users can already charge during low-price periods and discharge during high-price periods through manual scheduling.

Actual savings depend on factors such as electricity tariffs, solar generation, household consumption, and usage habits.

Q: Do I need professional installation?

The Nex E Series is designed as a plug-and-play system and can be installed without complex electrical work.

  • No modification to the household electrical panel is required
  • Standard operation only requires connection to a household power outlet

However:

  • Installation of accessories such as a smart meter may require a qualified technician
  • Local electrical regulations should always be followed
  • For the E6000 (wall-mounted version), installation should be carried out according to the user manual
Q: Where can I install the Nex E Series?

The Nex E Series is suitable for both indoor and outdoor installation and features an IP65-rated enclosure.

Suitable installation locations include:

  • Garages
  • Utility rooms
  • Balconies
  • Covered outdoor areas
  • Other dry and well-ventilated locations

NOTE: For safety reasons, installation should follow the requirements in the user manual, including correct orientation, clearance, ventilation, and operating conditions.

Q: Is my data secure?

Yes. The Nex E Series is designed with data privacy and security in mind. It complies with GDPR (General Data Protection Regulation) and follows industry best practices to protect user data.

Q: Can the Nex E Series be installed anywhere other than on the floor?

Wall mounting is supported for the Nex E6000 model.

The following requirements must be met:

  • The wall should be structurally sound, such as concrete or brick.
  • The wall must be capable of supporting the system's weight.
  • Adequate ventilation space must be maintained around the unit.
  • Local fire safety requirements should be observed.

NOTE: The Nex E6000H is designed for horizontal floor installation and is not intended for wall mounting.

Always follow the installation instructions provided in the user manual.

Q: Why does my package include additional Short Z-Shape Brackets?

Some early production units of the Nex E6000 may include additional Short Z-Shape Brackets in the package.

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These brackets are not required for installation and may be safely ignored.

Help Center Image

The Nex E6000 can be securely wall-mounted using the Long Z-Shape Bracket provided with the product.

The presence or absence of the Short Z-Shape Brackets does not affect product safety, performance, or functionality.

NOTE: Please follow the latest installation instructions provided in the user manual.

Q: What are the AC cable specifications for the Nex E Series?

The Nex E Series includes a 1.5 meter AC cable with a Schuko plug. Cable specification: 3 × 1.5 mm².

NOTE: For safe and reliable operation, please use the provided AC cable.

Q: What are the environmental requirements for installing the Nex E Series?

The Nex E Series is designed for both indoor and outdoor use and features an IP65 protection rating.

Recommended operating conditions:

  • Operating temperature: -20°C to 55°C

To ensure long-term performance:

  • Install in a well-ventilated location
  • Avoid corrosive environments, such as areas with high salt concentration or chemical pollutants
  • Avoid locations where water may collect or the unit could get wet for long periods.

The system uses natural cooling and operates at a noise level of ≤25 dB.

NOTE: Installation outside the recommended conditions may affect product performance, service life, or warranty coverage.

Q: What is the difference between the Nex E6000 and Nex E6000H?

The Nex E6000 and Nex E6000H offer the same:

  • Battery capacity
  • Charging and discharging performance
  • Backup power capability
  • Core features and functionality

The main difference is their physical design and installation scenario:

  • Nex E6000 – Slim vertical design, suitable for wall-side installation and compact spaces such as attics or areas with limited floor space.
  • Nex E6000H – Horizontal design, suitable for standard floor installation in utility rooms, garages, and similar spaces.

In short: Same performance, different form factors for different installation environments.

Q: What is the Nex E Series and who is it for?

The Nex E Series is a plug-and-play home battery system designed to help reduce electricity costs through flexible energy storage. It can be used with or without solar panels.

It allows you to:

  • Store excess solar energy generated during the day for use at night, increasing solar self-consumption
  • Store electricity when prices are low and use it when electricity prices are high
  • Keep essential devices running during a power outage

Ideal for:

  • Homes with solar panels looking to increase solar self-consumption
  • Homes with dynamic electricity pricing (e.g., Netherlands)
  • Users who want energy savings without complex installation
Q: Do I need solar panels to use the Nex E Series?

No. The Nex E Series can operate without solar panels and can charge directly from the electricity grid.

When paired with solar panels, it stores excess solar energy for later use, helping increase solar self-consumption and reduce reliance on grid electricity.

It can also store electricity during lower-cost periods and use it when prices are higher.

Q: Can I connect solar panels directly to the Nex E Series?

No. The Nex E Series does not support direct PV (solar panel) connection.

Solar panels must first be connected to a compatible solar inverter, which converts solar energy into AC electricity. The Nex E Series can then store this energy in the home's electrical system.

Q: Why is the Nex E Series on-grid output limited to 800W?

To comply with the regulations applicable in certain countries and regions, the Nex E Series is configured with a default on-grid output limit of 800W.

Under normal grid-connected operation:

  • On-grid mode: Default output limit of up to 800W
  • Off-grid mode: Up to 2600W output

Where permitted by local regulations, the on-grid output limit can be configured up to 2600W.

Please ensure that any configuration changes comply with applicable local laws, regulations, and grid connection requirements.

Q: What is the maximum charging power of the Nex E Series?

The Nex E Series supports a maximum charging power of 2600W.

This enables fast charging during low-price electricity periods, allowing the battery to be ready for use when electricity prices are higher.

Q: Can the Nex E Series provide backup power during outages?

Yes. The Nex E Series provides up to 2600VA off-grid backup power, allowing essential household devices to continue operating during a power outage.

Typical supported loads include:

  • Refrigerator
  • Router / Wi-Fi
  • Lighting
  • TV
  • Laptop
  • Small household appliances

The system also supports a short-term peak output of up to 3640VA for 10 seconds, helping handle the startup surge power of common household appliances such as refrigerators, freezers, and washing machines.

NOTE:

  • The total connected load must remain within the system's output limits.
  • High-power appliances such as ovens, electric heaters, EV chargers, and similar devices may exceed the available backup power.
Q: How does the Nex E Series help reduce electricity costs?

The Nex E Series reduces electricity costs by optimizing electricity usage in the home. When paired with solar panels, it stores excess solar energy for later use, increasing self-consumption and decreasing reliance on grid electricity.

Even without solar panels, users can already charge during low-price periods and discharge during high-price periods through manual scheduling.

Actual savings depend on factors such as electricity tariffs, solar generation, household consumption, and usage habits.

Q: Do I need professional installation?

The Nex E Series is designed as a plug-and-play system and can be installed without complex electrical work.

  • No modification to the household electrical panel is required
  • Standard operation only requires connection to a household power outlet

However:

  • Installation of accessories such as a smart meter may require a qualified technician
  • Local electrical regulations should always be followed
  • For the E6000 (wall-mounted version), installation should be carried out according to the user manual
Q: Where can I install the Nex E Series?

The Nex E Series is suitable for both indoor and outdoor installation and features an IP65-rated enclosure.

Suitable installation locations include:

  • Garages
  • Utility rooms
  • Balconies
  • Covered outdoor areas
  • Other dry and well-ventilated locations

NOTE: For safety reasons, installation should follow the requirements in the user manual, including correct orientation, clearance, ventilation, and operating conditions.

Q: Is my data secure?

Yes. The Nex E Series is designed with data privacy and security in mind. It complies with GDPR (General Data Protection Regulation) and follows industry best practices to protect user data.

Q: Can the Nex E Series be installed anywhere other than on the floor?

Wall mounting is supported for the Nex E6000 model.

The following requirements must be met:

  • The wall should be structurally sound, such as concrete or brick.
  • The wall must be capable of supporting the system's weight.
  • Adequate ventilation space must be maintained around the unit.
  • Local fire safety requirements should be observed.

NOTE: The Nex E6000H is designed for horizontal floor installation and is not intended for wall mounting.

Always follow the installation instructions provided in the user manual.

Q: What are the AC cable specifications for the Nex E Series?

The Nex E Series includes a 1.5 meter AC cable with a Schuko plug. Cable specification: 3 × 1.5 mm².

NOTE: For safe and reliable operation, please use the provided AC cable.

Q: What are the environmental requirements for installing the Nex E Series?

The Nex E Series is designed for both indoor and outdoor use and features an IP65 protection rating.

Recommended operating conditions:

  • Operating temperature: -20°C to 55°C

To ensure long-term performance:

  • Install in a well-ventilated location
  • Avoid corrosive environments, such as areas with high salt concentration or chemical pollutants
  • Avoid locations where water may collect or the unit could get wet for long periods.

The system uses natural cooling and operates at a noise level of ≤25 dB.

NOTE: Installation outside the recommended conditions may affect product performance, service life, or warranty coverage.

Q: What is the difference between the Nex E6000 and Nex E6000H?

The Nex E6000 and Nex E6000H offer the same:

  • Battery capacity
  • Charging and discharging performance
  • Backup power capability
  • Core features and functionality

The main difference is their physical design and installation scenario:

  • Nex E6000 – Slim vertical design, suitable for wall-side installation and compact spaces such as attics or areas with limited floor space.
  • Nex E6000H – Horizontal design, suitable for standard floor installation in utility rooms, garages, and similar spaces.

In short: Same performance, different form factors for different installation environments.

Q: What is the P2800 Pro and who is it for?

The P2800 Pro is an all-in-one solar battery storage system with built-in PV (MPPT) inputs, allowing solar panels to be connected directly without a separate solar inverter.

The P2800 Pro helps households to:

  • Store solar energy for later use
  • Reduce reliance on grid electricity
  • Lower electricity consumption costs
  • Provide backup power during outages

Ideal for:

  • Balcony solar users
  • Homeowners building a direct solar + storage system
  • Users seeking a simple plug-and-play energy solution
Q: What is the difference between the P2800 Pro and the Nex E Series?

The P2800 Pro is a direct PV input solar + battery system with built-in MPPT (solar charging optimization) controllers.

The Nex E Series is designed to work with existing AC systems and does not support direct solar panel input.

Choose the P2800 Pro if you want:

  • Direct connection to solar panels
  • A new solar + storage installation
  • An integrated all-in-one energy system
Q: Can solar panels be connected directly to the P2800 Pro?

Yes. The P2800 Pro supports direct solar panel connection without a separate solar inverter, using 4 independent MPPT (Maximum Power Point Tracking) channels.

The system typically supports up to 8 standard solar panels, depending on configuration. Under a typical setup, up to 2 solar panels can be connected in parallel to each MPPT channel.

The total solar input capacity is up to 3600W (combined across all MPPT channels).

To ensure safe operation, each MPPT channel supports:

  • Voltage range: 12V – 60V DC
  • Maximum current: 32A

NOTE:

  • The open-circuit voltage (Voc) of the solar panel connected to each MPPT channel must not exceed 60V DC. Exceeding this limit may prevent the system from operating properly and can result in permanent damage to the product.
  • Connecting solar panels in series is not permitted, as it may cause the input voltage to exceed the supported range.
  • If you are not familiar with solar panel specifications, it is recommended to connect only one solar panel per MPPT channel. Before connecting multiple solar panels, please verify that the panel specifications comply with the system requirements and refer to the user manual.
Q: What is the maximum charging and output power of the P2800 Pro?

The P2800 Pro supports:

  • Maximum charging power: 2400W
  • Maximum on-grid output power: Default limit of 800W
  • Maximum off-grid output power: 2400VA

To comply with regulations applicable in certain countries and regions, the P2800 Pro is configured with a default on-grid output limit of 800W.

Where permitted by local regulations, the on-grid output limit can be configured up to 2400W.

Please ensure that any configuration changes comply with applicable local laws, regulations, and grid connection requirements.

Q: Can I expand the battery capacity of the P2800 Pro?

Yes. The P2800 Pro includes a built-in battery and supports up to 5 additional battery expansion packs.

Maximum configuration: 1 × P2800 Pro + 5 battery expansion packs

Adding expansion packs increases total energy storage capacity and extends runtime. For example:

  • Longer backup duration during power outages
  • More stored solar energy available for later use

NOTE: Adding expansion packs does not increase the system's charging or output power.

Q: Why is PV input 3600W but charging power lower?

The PV input rating (3600W) is the maximum solar generation capacity, not constant charging power.

Actual charging depends on:

  • Sunlight conditions
  • Battery status
  • System limits

PV input capacity (3600W) represents the maximum solar generation supported, while battery charging power is limited by system design. This is normal for all solar systems.

Q: Can the P2800 Pro provide backup power during outages?

Yes. The P2800 provides up to 2400VA off-grid backup power. Typical supported loads include:

  • Lighting
  • Router / Wi-Fi
  • Refrigerator
  • Television
  • Laptop
  • Small household appliances

The system also supports short-term peak loads of up to 3360VA for 10 seconds, helping accommodate the temporary startup power required by appliances such as refrigerators, freezers, and washing machines.

Q: How does the P2800 Pro help reduce electricity costs?

The P2800 Pro helps reduce electricity costs by increasing the use of self-generated solar energy and reducing reliance on grid electricity.

Q: Do I need professional installation?

No.

The P2800 Pro is designed as a plug-and-play energy storage system.

  • No separate solar inverter is required
  • Solar panels can be connected directly
  • No complex electrical modifications are required for standard operation

However:

  • Local electrical regulations should always be followed
  • Installation of accessories such as the smart meter may require a qualified technician
Q: Where can I install the P2800 Pro?

The P2800 Pro is designed for both indoor and outdoor installation and features an IP65-rated enclosure, providing protection against dust and water jets.

It is suitable for installation in:

  • Balcony
  • Garage
  • Utility room
  • Covered outdoor areas

For safe and reliable operation:

  • Install in a well-ventilated and dry location
  • Avoid areas with high humidity or corrosive environments
  • Avoid locations where water may collect or the unit could get wet for long periods.

NOTE: Installation outside recommended conditions may affect system performance or long-term reliability.

Q: Is my data secure?

Yes.

The P2800 Pro is designed in compliance with GDPR (General Data Protection Regulation) and follows industry best practices to protect user data.